Terms and condition

• 1.1 In these terms and conditions:
• 1.2 These Terms are the only terms and conditions on which we enter into agreement for the sale of Goods and they form an integral part of the Contract. These Terms are indivisible and cannot be altered or modified at any time by yourself or upon your request.

• 2.1 The prices of the Products are as quoted on the Website except in cases of obvious error.
• 2.2 All published prices are subject to change at any time without prior notice. However, changes will not affect orders already placed and paid for.
• 2.3 The price of Goods quoted on the Website includes VAT (Value Added Tax).
• 2.4 The cost of packaging and postage/carriage is shown separately and will be quoted by us and payable separately from the price of the Goods.

• 3.1 You represent and warrant that you are legally capable of entering into binding agreements and that you are at least 18 years-old. Even if some Products can be used by children and youngsters who are less than 18 years-old, those Products may only be bought by adults. In the event you are less than 18 years-old, you shall be assisted during your purchases on the Website by your parent or guardian who shall read the present Terms and Conditions. However, we reserve the right to only accept orders from those over 18.
• 3.2 You represent and warrant that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that such information relate to you and not to any third party.
• 3.3 When an order is made online, you will first receive an automatic Order Confirmation which does not constitute a final acceptance of your order by us. Your order constitutes an offer made to us to buy the Goods. All orders are subject to acceptance which will be communicated by an e-mail addressed to you containing a final confirmation. The contract between us (“Contract”) will only be formed when we send you the second confirmation email.
• 3.4 In case of any discrepancy in the availability of the Product ordered, a “Failure to Comply e-mail” will be sent instead of the Confirmation e-mail within 48 hours after the order is made. The amount debited will then be paid back to you as soon as possible.
• 3.5 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

• 4.1 If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. In that case, we will share with you the name and details of such third parties.
  4.2 All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

• 5.1 All payment for Goods and for the cost of packaging and delivery must be made instantly when purchasing the Goods on the Website.
• 5.2 Payment online will be made by Visa, MasterCard credit or debit card. At our discretion, we may accept payment by other means on some products displayed on the Website and for a particular duration of time as we deem it necessary. In all cases, delivery will not occur until we are satisfied that the payment has been made.
• 5.3 Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

• 6.1 We will give you an estimated delivery date for the Goods which varies between 1 and 3 working days. Please note that delivery process shall be fulfilled by a courier company “Aramex” and therefore any delay regarding the delivery of the Goods from the point the order is with the courier company it becomes the latter responsibility.
• 6.2 We will arrange for packing and we will deliver the Goods to you through Aramex.
• 6.3 You must notify us promptly and in any event within 48 hours of the receipt of any Goods should they appear to be damaged in transit. In those circumstances, you must also keep all packaging, as this may be required when making a claim.
• 6.4 You may also opt for the Pickup In-Store option. Should you choose this option, you may pick up your order in one of iSystem stores in Amman upon receipt of the email notifying you that your order is ready for pickup. This service is free of charge.

• 7.1 You will have a right to exchange an item purchased on the Website within 7 working days from the date of receipt of the Goods. Exchange must occur in person at one of iSystem branches in Amman and box containing the Goods should be unopened.
  You will have as well, a right to cancel an order within 7 working days from the date of receipt of the Goods. Cancellation must be confirmed to us by notice in writing.
• 7.2 Details on how to exchange an item or cancel a Contract and return the Goods are provided by our sales team at the store only.
• 7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the date on which you have confirmed in writing your decision to exchange the purchased Goods or to cancel the Contract.
• 7.4 We will refund the purchase price to you within 30 days from the return date of the credit note. Refunds will be done only through the Original Mode of Payment.
• 7.5 In case, you receive a defective product, you shall return it to us no later than 24 hours from the date of receipt. We will then provide you with the non-defective same product. In case, such product is not available we will then propose you a list of similar products and in case none of the items provided in the list fits you, we will then refund you the entire purchase price including the charges and delivery expenses.
• 7.6 In the case Goods are made and supplied as per your specifications or have been personalised for you, you will not have the right to exchange them or to cancel the Contract.

• 8.1 The risk of loss or damage of the Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 3 days after the agreed collection date if you have not collected the Goods by then). We cancel and give you back the money.
• 8.2 Ownership of all the Goods remains ours until full payment of all the amounts due to us, including delivery charges.
• 8.3 You will be responsible for the safe custody and insurance of all the Goods in your possession.

• 9.1 We warrant to you that the Goods purchased on the Website will meet the description as shown on the Website. However we do not warrant that Goods related to clothing will fit you.
• 9.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
• 9.3 If any defect in any Goods appears within one month of delivery, you must notify us as soon as you become aware of the defect, giving us full details of the defect. We will then decide, in consultation with you, whether or not the defect is our responsibility. Should we conclude that it is our responsibility, we may arrange either to repair the Goods or to replace them with similar ones. Any defective Goods to be returned to us shall be returned at your sole expense.
• 9.4 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
• 9.5 Liability towards you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods.

If you wish to give us any notice relating to a matter covered by these Terms, whether you have or not communicated the same by phone, you must confirm that notice in writing. In the case of email notices, these are to be sent to marketing@isystemjordan.com  and they are deemed to have been received only when you get a proper acknowledgement of receipt by return email from our side.

If you:
• give us any incorrect personal information;
• become insolvent; or
• commit any breach of these Terms;
Then we will have the right to cancel the Contract and recover possession of any Goods which have been supplied.

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of God, riots, terrorism, war, strikes, and restrictions of any government or difficulty in obtaining materials and/or labour issues. In any of these circumstances we reserve the right to delay, cancel or, at our discretion, suspend the Contract.

If any of these Terms is deemed invalid, void, or for any reason unenforceable, that Term will be deemed severable and will not affect the validity and enforceability of any remaining Terms.

These Terms govern our relationship with you and by accepting them you confirm that no other arrangement, conditions or representation applies.

We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.
However, you will not be able to assign any of your rights or obligations resulting from the Contract without first getting our prior written consent.

Where the Goods include designs or works of art, these are prepared by a designer or artist who eventually owns the copyright in those works. You have no right in any circumstances to make any copies or adaptations of any of those Goods.

• 17.1 If we fail, at any time during the term of a Contract, to pursue the strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or by law, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
• 17.2 A waiver by us of any default shall not constitute a waiver of any subsequent defaults.
• 17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.

We reserve the right to make changes to our website policies, and these Terms at any time. You will be subject to the policies and Terms of Use & Sale in force at the time that you use the Website or at the time you order Goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

The Terms and Conditions and the Contract between us are governed by the Hashemite Kingdom of Jordan.