Return And Refund Policy
RETURN AND REFUND POLICY
RETURN AND REFUND POLICY
DEAD ON ARRIVAL (DOA) PRODUCT: SYSTEM FAILURE OUT OF THE BOX
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use of the box. If you believe that your product is DOA, please bring it to iSystem within 24 hours of the invoice date. iSystem will determine whether the product is DOA and offer you following options:
Replacement
iSystem will contact you to set up a replacement order of your DOA product.
If you think your product is defective, please contact an iSystem showroom, Such a Defect, if any, is covered under the terms of your product’s warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Apple’s product warranties).
DEFECTIVE ITEMS
Apple Branded Products
Service
You may have the product repaired; however, once serviced, the product is no longer for replacement. The DOA policy applies to all Apple hardware products Currently offered at iSystem. As new products are offered, iSysten reserves the right to determine whether or not this policy applies. If the product is deemed DOA by iSystem Computers’ Service Department not to be DOA, Apple’s standard product warranty will apply.
CUSTOM – CONFIGURED PRODUCTS
We are pleased to offer products that are customer-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.
MICROSOFT WINDOWS
Apple and 3rd party software developers offer you ways of running Microsoft Windows OS on your Apple Hardware. iSystem does not cover support and service for your windows partition or Microsoft software problems.
PRODUCT WARRANTY
All Apple hardware products carry a one-year Limited Warranty from the date of invoice. This warranty covers defects in materials and workmanship. You may review a copy of the Limited Warranty on new products including its limitations and exclusions, before you purchase.
COMPLIANCE WITH U.S EXPORT LAWS
Some products are restricted by the U.S. Government from export to certain countries and buyer agrees that it will not distribute or re-export products in violation of the export control laws or regulations of the United States. Buyer shall be responsible to comply with all applicable export and import laws and regulations, including those of the United States, when marketing, exporting or importing products and technical data. Buyer warrants that it is knowledgeable and undertakes to comply with such applicable export and import laws and regulations (including all necessary clearance requirements, export and import licenses and exemptions, and required filings). Buyer further agrees to indemnify iSystem and iSystem supplier for claims made against iSystem or supplier for Buyer’s failure to comply with applicable export and import laws.
