iPhonecare Moreinfo
General information
Screen Protection
Each Phonecare (and its services) are associated with a single device.
It will be activated and related to the serial number of the device with which it is associated.
The PhoneCare pack includes the following product and services:
Setup service – in case of a new or replaced iPhone model One (1) glass screen protector for iPhone
iPhone Loaner service (for 1 year)
Telephone Assistance Service for theft or loss (for 1 year)
The customer has the right to get a total refund of the PhoneCare within 14 days of their purchase (only if the screen protector is unopened).
In case of return, the customer must return in perfect condition, without discrediting and not having used any of the product or services included.
PhoneCare does not cover in any case the value of the associated device or part of it in case it requires repair or replacement due to any type of physical damage: accident, misuse, theft or loss, contact with liquids, fire, earthquakes or any other external cause.
The products and services included in PhoneCare are sold and provided by iSystem.
PhoneCare include one (1) iPhone protective glass and will be delivered to the customer at the time of purchase. The service includes, if the client wishes, the placement of the protective glass.
The choice of one of these models by the customer is subject to store availability at the time of purchase.
If for some reason, the protective glass suffers some kind of damage, breakage, theft or loss, PhoneCare does not include the replacement of it.
Setup
The setup service includes the switching on of the new device, Touch ID or Face ID configuration, unlock code, configuration as a new iPhone and activation of contact synchronization, email and customer’s iCloud account in case of a new or replaced iPhone model. For this, it will be necessary for the customer to know their accounts and respective passwords
The customer will have to be aware of his Apple ID and password for synchronizing his new device with his iCloud account.
The customer must have previously made a full backup of their device. iSystem is not responsible in any way for the loss of information that may be caused during commissioning.
The setup may be carried out by any of the specialized or technical advisors at iSystem.
iPhone loaner
This service consists of the loan of an iPhone, property of iSystem, when the client requests a repair of his iPhone through the technical service of iSystem.
The replacement iPhone service will be provided exclusively in those cases in which the customer requests a repair of their iPhone associated with PhoneCare through the iSystem technical service. The device loan will cover the repair period of the device.
The borrowed device will be an iPhone in good condition and maybe a different model, capacity or features than the one delivered by the customer for repair.
The provision of this service will be formalized by signing a loan agreement between the client and iSystem. The contract may include the request of a deposit as well as penalties for the non-return in time and form of the device by the client. During the replacement iPhone loan, the customer is responsible for any damage (software and hardware) that it could suffer during the duration of the contract, as well as for its loss or theft.
Theft or loss assistance
Assistance for theft or loss of the device is a telephone service that is offered from our Apple Experts through the store numbers found on our website from Sunday to Saturday from 10:00 a.m. to 10:00 p.m.
In order to perform the services included in the assistance for theft or loss, it is strictly necessary that the iCloud account be previously linked and configured with your device. In the same way as to access the location service, the “Find my iPhone” function must be activated. The customer must be aware of their ID and password in order for our Apple expert to provide this service.
In case of theft or loss of your device, as long as it is on, with Internet connection and location activated; It will be possible to locate your iPhone. In the event that your device is turned off or out of coverage, you will be offered the last location in which it was active.
Whether your iPhone is on or not, this service can block your device by activating the “Lost mode”, showing on the terminal screen the message you want, followed by a trusted phone that can be called in case the device is found by a third person. If your iPhone is turned off or out of coverage, it can also be locked; notifying the customer via email of the recent activation of their mobile and their respective location.
For security reasons, in the event that the client requests the irreversible deletion of the data from their terminal, the procedure to be followed will be carried out by the client, owner of the device, with the help of the help desk, from his own equipment, and continuing the steps that the system will request to proceed with the deletion of your device.
